Sat down with Matt to purchase my first ever vehicle from a car dealership. Went out of my way to make sure I found a "credible" dealership to make this happen at, driving to Dallas from Fort Worth.
Purchased a used 2020 honda accord in November, and the very next day every single warning light possible appeared on the dash. I took it back into the dealership, and it was explained to me that there was a turbo/wastegate issue that required a full replacement. $600 later, it was replaced and I was back on the road with a reset dashboard and seemingly good-running vehicle (after getting harassed about taking the loaner they supplied me out of state, even after assured it was fine by the salesman AND service manager before receiving it). Eric (GM) gave me a "one month warranty", and sent me on my way.
So unfortunately for me, roughly two months later when the same warning lights reappeared on my dash, I was out of luck. As it turns out after taking the vehicle into Honda and having it looked at by multiple certified technicians, the car had, in their words, "obviously in a front end collision before purchased", and that the entire front bumper and hood had been replaced and repainted. None of which was present on the "clean" carfax they handed me, or was mentioned by the Galleria Chevrolet sales team. Because of this, the radar sensor was going haywire and causing the dashboard warning lights to go haywire as well. This issue was either completely missed by the Galleria Chevrolet service team upon pre inspection, and when taken in the day after purchase of the vehicle, or ignored completely and wrongfully not disclosed.
It was determined by Honda that this was the cause of all the warning lights going off initially, and not the turbo. It was also determined that because of the non-disclosed front end collision, the vehicle also had a heavy rear main seal leak, heavy front driver strut leak, and all brake pads + rotors were worn to the core. All things that were emphatically proclaimed to not be possible after only driving roughly 4,000 miles by the Honda inspection team. In total, these issues came out to a repair bill of $6,076.24.
I was told by Eric at Galleria Chevrolet that because I was out of warranty period and had driven the car 4,000 miles, they could not help me. So here we are a few months later, and I have been sitting here for the last month and a half without a vehicle as I do not have the funds to pay for such an expensive repair. This is affecting my transportation to and from work, to important events, and to my wallet in a tremendous way. The whole "Galleria Chevrolet experience" has negatively impacted my livelihood in a multitude of ways.
The Galleria Chevrolet service team ultimately reset the computer and warning lights on my vehicle without actually solving the issue pertaining to why they were on in the first place, and left me with a bigger problem than I walked in with. The lack of pre inspection done and ignorance of damage to the front of the car is lousy, and lack of accountability is even more glaring.
They will sell you an obviously wrecked vehicle, not take ownership for it, and offer no resolution when brought to them with the bill pertaining to their mistake. They are absolutely not in the business of earning customers the right way, and will purposely turn a blind eye and overlook obvious physical/mechanical problems on used cars in order to flip them and make a quick buck.
I would absolutely NEVER buy a used vehicle from this dealership if you were looking into it, and will never again myself. Galleria Chevrolet has left me carless and with a $6,000 repair bill on a recently purchased car, on top of the monthly payment on a car I can't drive. Don't make the same mistake I did, shop elsewhere.
